Rates are based upon amount of purchase before taxes. Free shipping on amounts over $99.
How long should my order take to receive once it is mailed?
This will vary from 2 to 10 days depending on your location and the type of mail service used.
Missing or Lost Packages:
Lost packages are very rare. Missing packages will be replaced as soon as possible IF you have opted for the additional insurance (please read about insurance below). If you have elected NOT to add insurance, we reserve the right to investigate the loss of your package. This may take 30 days or more. (We're sorry to have to do this, but too many bad apples have made us come up with this policy)
Damaged packages will be replaced as soon as possible IF you have paid for insurance. If you have elected NOT to add insurance, we may ask for you to send the damaged items back at your expense before we replace them.
All USA packages shipped are sent using Delivery Confirmation which can be tracked at www.usps.com.
EllaJane Design Studio is NOT responsible for packages lost in the mail unless you purchase insurance. The shopping cart will calculate the cost of insurance and offer it at check out. You may opt to add it or not. Once you have chosen and checked out, we CANNOT go back into your order and add insurance or delete insurance. You MUST choose the right option at checkout.
Orders are processed in the order they are received. Most orders are shipped within 2 to 4 business days if the items are all in stock. We try to stock as much as possible and may occasionally have items not in stock due to other orders being processed.
We strive to keep as much stock as we can, but sometimes we do run out of certain items. Due to the change in postal regulations and rates, we are no longer able to ship backorders at our expense. When placing an order, if an item is out of stock, we will do our best to contact you and you will be given the option to either a) cancel the out of stock items, b) wait for your order to ship complete, or c) pay additional shipping to have the out-of-stock items be on backorder status. Pre-Orders:We occasionally offer popular upcoming items for Pre-Order. When placing a PRE-order, please note that your order will be held until ALL items are in. If you wish to have several shipments (in-stock products, different release dates), please place separate orders. It is YOUR CHOICE if you wish to pre-pay for pre-order items or be billed at the time of shipment. To pre-pay, simply use your credit card or paypal at checkout. If you prefer to pay when the products are here and ready to ship, use the "Call with Credit Card" or "Send Me A Manual Paypal Invoice" payment option.
If you need a RUSH order, there will be a $10 charge for in-house rush processing. Rush processing means we will ship your order the SAME day if placed before NOON, or the NEXT day if placed after noon Central time zone. Please click here to add the in-house rush processing option.
Please add this "product" to your shopping cart to get the rush shipping: In-House Rush Shipping
If you need something we do not carry, or if we do not have the inventory available, there may be a possibility to special order for you. Special orders will be handled on a case-by-case basis depending on manufacturer minimum order requirements. Special orders are subject to a 50% non-refundable down payment with the remaining balance due when the order is ready to ship. Special orders cannot be cancelled or returned.
Non-sufficient funds or closed account checks will be charged $35 for bank fees. We will require a money order, credit card, or PayPal payment within 15 days of receipt of a bad check. After 15 days, we will turn you in for collection with a collection agency in your area OR with the police department/District Attorney (whichever applies to your area). All subsequent orders will need to be via credit card, money order or PayPal. For new customers, we reserve the right to hold order up to 2 weeks until they clear the banks before shipping your merchandise.
Returns of undamaged, unopened items in re-sellable condition will be accepted for STORE CREDIT or EXCHANGE only. Returns for refund are subject to a 15% restocking fee. Books & videos ARE NOT RETURNABLE. Freight is your responsibility. We cannot accept returns/exchanges for opened ink pads, paints, or partially used items. We prefer NOT to accept returns on papers as they are easily damaged during return either due to improper packaging by the customer, or by postal service mishandling.... therefore, we strongly discourage paper returns. We cannot accept returns for "Clearance" merchandise, grab boxes, or merchandise not purchased with us. Returns must be made within 30 days from date of purchase. Special order items cannot be returned. All returns must be pre-authorized by phone or email with a RMA (Return Authorization number)
Received an Incorrect Item?:
Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.
However, if you ordered an incorrect item, and we shipped the item you ordered (but it's not what you really meant to order), you are responsible for returning the item and paying for new shipping charges for us to ship you your new item. We cannot read your mind and know that you didn't really "mean" to order something, but really wanted something else. (and for those of you laughing right now, yes, this HAS happened, quite a few times in fact!!)
We NEVER sell, give, share, trade, etc. any of our customer information. NEVER, period. If you would like to be on our mailing list, please sign up via the website